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Topics

Returns and
Complaints

We consider high-quality products and courteous service as integral to ensuring your satisfaction. Therefore, we consider a fast and clearly structured settlement to be in your interest. Regardless of whether it is a return or a complaint, we will find the best solution for you!

Important Notes for Your Return Shipment:

  • Always notify us of a return using the return form.
  • Provide the reference number.
  • Returns are for credit only.

Overview

We Are Also Here for You After Your Purchase

Returns

First notify, then return. Fast and secure: Get your return going.

Complaints

Unfortunately, WAGO makes mistakes too. Our employees will then help you quickly and directly!

Have any questions?

FAQ: Easy answers to common questions

Please use our “Returns and Complaints” service to quickly replace defective goods. The address will be provided along with our return slip.

The following criteria must be met:

  • You have previously notified us about the return using the form provided, and you have noted the reason for the return on your return slip.
  • Your return has a net value of at least €100.
  • You purchased the items in question directly from WAGO, they are in their original unopened packaging, and they are not older than 6 months (from the reference date). The items must also be returned in original, resalable condition.
  • You have not included customized items for return; such items include individually labeled items or items modified for a customer and/or made-​​to-order items, subpackaging units, promotional packets, pre-assembled WINSTA® cables and fully assembled terminal strips.
  • Registered returns must be returned to WAGO within 30 days; the return slips that have been created become invalid after this period. No credit will be issued for a return sent after that.
  • We charge a processing fee of €50 net plus at least 10% of the net item value.


Please note the information on our website.

Please contact the Complaint Management staff, indicating your RMA number.