We consider high-quality products and courteous service as integral to ensuring your satisfaction. Therefore, we consider a fast and clearly structured settlement to be in your interest. Regardless of whether it is a return or a complaint, we will find the best solution for you!
We will happily check whether a return of incorrectly ordered or no longer necessary goods is possible, as long as the item meets our return conditions. In these cases, you will receive credit from us.
You request return shipment using our form, which you can fill out online and send via email to RMA-Service@wago.com.
You receive the returned form with the assigned quality notification number.
You enclose the returned form with your return shipment.
You can expedited the processing of your return shipment by taking the following steps:
Please note the following: we reserve the right to refuse returns at our discretion and on the basis that the return conditions were not met. Returns without notification or unsolicited returns may be sent back at the cost of the sender.
Apply the return shipping label to the package in a visible location.
Fast and safe: get your return faster.
Unfortunately, we also make mistakes and understand that you may have a valid complaint.
In all cases, we ask that you contact us using the form provided. Our employees will then help you quickly and directly. We promise!
Please fill out our form and describe your complaint in detail.
Send the filled-in form to RMA-Service@wago.com via email.
Our employees will contact you as soon as possible and resolve everything.
Clearly and succinctly state your concerns.
