Service FAQs

If you forget the password for your user account, just click “Forgot your password?” on the login screen. When you enter your email address, your password is reset, and you receive a new password from us via email.

No – even if you already have a customer account with WAGO, you still need to register in order to use the Web shop.

Simply enter your customer number and the order number, confirmed by WAGO, into the corresponding fields. Click the green button to arrive at the page displaying the status of each order. Afterwards, by entering the zip code of the receiver, you can view the detail information about your order.

First check that you entered a valid customer number and WAGO order number, and that these match up. If this problem continues, please contact our Customer Service.

You will receive information about the current processing status of your order, specifications about the delivery address, purchaser and purchase date, a list of the ordered items and the tracking link from the shipper.

At the end of each WAGO newsletter, you have the option of unsubscribing from the newsletter or managing your preferences about the topics that interest you.

The Load Management application is compatible with all common wallboxes and charging stations from a wide range of manufacturers:

• ABB
• ABL
• Alfen
• Alphatec Schaltschranksysteme GmbH
• Alpitronic
• Autoaid
• Berger
• BMW
• Cfos
• Compleo Charging Solutions AG
• Easee
• Entraek
• EVBox
• go-e
• Heidelberg
• Hesotec
• Juice
• Keba
• Mennekes
• NetsDo
• Schneider
• Siemens
• Smart Fox
• Star Charge
• Stark in Strom
• Stöhr GmbH
• Tesla
• Vestel
• Wallbe
• Wallbox
• Walther-Werke
• Webasto
• WHB Metalldesign & Charging GmbH

Energy management is a higher-level system in which all load currents of consumers and generators are continuously measured, monitored and optimized. Energy management systems are used in intelligent networks such as smart grids, microgrids and nanogrids to improve energy efficiency. This includes real estate, industrial companies and even utilities. A fundamental goal is to minimize the consumption of auxiliary materials, additives and raw materials. Load management for charging infrastructure ensures a sensible distribution of existing loads within the energy management. So load management is only part of an overall energy management package – albeit an important one.

Dynamic load management differs from static load management in one fundamental respect: The available energy is no longer static, but variable. In dynamic load management for charging infrastructure, the capacity is measured and dynamically distributed among the charging stations. For example, if the sun shining on solar power installations that feed into the grid, the total available charging power at the charging stations is increased to optimize utilization of the available electricity.