WAGO Cloud – Questions and Answers
WAGO Cloud – You Ask, We Answer
Do you have questions about WAGO Cloud? Many of these are easy to answer in advance. Get the answers by clicking on the question in the list below.
General questions
What happens when the subscription has expired?
Data can no longer be received and access to the various WAGO Cloud functions (apps) is no longer possible – only the license app is available.
Can I use the WAGO Cloud immediately after registration?
Yes, you will receive a verification email from the WAGO Cloud within minutes. Once you have received the verification and have verified your email address, the WAGO Cloud is at your disposal.
Is there a free trial version of the WAGO Cloud?
Yes, there is a free trial version of the WAGO Cloud. The WAGO Cloud is available free of charge for a maximum of 30 days or until the test points (100 license points) have been used.
What costs do I incur while using the WAGO Cloud?
All services in the WAGO Cloud are billed via license points. You can use the license calculation tool to determine your need for license points: www.wago.com/cloud-calculator.
Cloud
Is it possible to export data from the WAGO Cloud and use it in AWS or Azure?
Yes, the RESTful API and examples in Python are available!
Is it possible to display a CODESYS V2.3 visualization via the remote access app?
No, this is impossible. The web visualization can only be displayed if it has been created in e!COCKPIT.
How can I export my data from the WAGO Cloud?
The WAGO Cloud offers various interfaces for the export of data (RESTful API, CSV).
Can I grant different authorizations in the WAGO Cloud via a user management function?
Yes, user management allows you to individually assign different authorizations in the WAGO Cloud and also to revoke or delete them at any time.
Can I access the local controllers via the WAGO Cloud?
The WAGO Cloud provides remote access to the local web visualization and the Web-Based Management of a controller.
Security
Which port must be open for communication between the controller and WAGO Cloud?
To communicate with the WAGO Cloud via MQTT, the firewall must permit outgoing connections via Port 8883.
How does communication between the WAGO Cloud and a controller occur?
Communication between the controller and WAGO Cloud occurs via the message protocol MQTT (Message Queuing Telemetry Transport).
Where is my data?
Your data resides in a high-performance, highly secure Microsoft Azure data center in Europe.
Is data communication between the controller and the WAGO Cloud encrypted?
Communication between controller and WAGO Cloud is TLS-1.2-encrypted (Transport Layer Security).
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