No online orders can be completed without your registration with your company data, with the result that no contracts on the online system can be entered into. If you wish to initially forego the online ordering option, prices and the like, we also offer you a registration with just e-mail address and password. In addition, you can contact our sales team through other means of communication.
We will use the data you supply in the complete registration to verify your eligibility to purchase goods in accordance with our customer criteria. We will store the data and the time and result of the review in order to be able to permanently maintain the activation and perform any further review.
At log-in, your log-in data is compared with that in our database of stored access data. We save only failed log-ins in your user account to enable us to block the account after five successive failed log-ins to prevent unauthorized access attempts and protect you and us against attempted fraud (§ 28 (1) first sentence no. 1, 2 BDSG a. F.; Art. 6 (1) a, b and f GDPR).
When you place goods in the shopping cart or on the watch list, this is understood as a request to save this accordingly in our systems for you. We will store the noted goods and quantities in the account in order to fulfill your wish that they be stored and in order to be able to make the shopping cart or watch list available to you at the next log-in; in this way, we can offer you a simple option for ordering a variety of goods at the right time (§ 28 (1) first sentence no. 2 BDSG a. F.; Art. 6 (1) b, f GDPR). The shopping cart remains stored until the order is placed, but for no longer than two years after the last change. The watch and comparison lists also remain stored for a maximum of two years after the last change, but are only relatable to your browser until you delete cookies or switch the browser or device.
If we display prices to you, we will use your data to identify individual prices, minimum order amounts and free delivery limits from our database that apply to you and make it possible for you to order on these terms (§ 28 (1) first sentence no. 1 BDSG a. .; Art. 6 (1) a, b GDPR).
Data needed for the delivery is queried as part of the ordering process (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) b GDPR). At first, this data is cached only briefly on our servers in order to make a multi-step sequence possible and then stored long-term only when you submit the order. In addition, we will also enter data into the database which you submit by fax or telephone and treat it like data from an online order. The data stored for order and service processing, for displaying order tracking and a history in your account, for facilitating subsequent orders and for satisfying legal retention requirements (§ 28 (1) first sentence no. 1, 2 BDSG a. F.; Art. 6 (1) b, f (GDPR).
To process the order (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) b GDPR), it may be necessary to share your personal data and data arising from the order with enterprises which we engage for contract processing. This may, for example, be a bank for payment processing or a logistics partner for shipment of the goods to you. Only necessary data is shared.
3. Credit check
In addition, we use your name and address data to conduct a credit check manually, depending on the project. The credit check is not performed based on an automated individual decision of the shop system, but primarily on WAGO's behalf through Verband der Vereine Creditreform e. V., Hellersbergstraße 12, 41460 Neuss, Germany, and in rare cases additionally through Bisnode Deutschland GmbH, Robert-Bosch-Straße 11, 64293 Darmstadt, Germany. These credit agencies will use your data to check whether you are already listed in the database of the credit agencies and existing data, such as about earlier payment defaults or ongoing contracts, is ascribable to you. In this way, we receive information about your previous payment history and credit information. We use the information from the credit agencies solely to protect us against potential payment defaults, wherein our predominantly legitimate interest in terms of Art. 6 (1) (f) GDPR exists. We will, in any event, deliver to you with prepayment, submission of a bank guaranty or credit insurance unless other reasons preclude delivery. We save the data we have received from the credit agencies for the duration of the business relationship in order to reduce queries with credit agencies.
We use data from the registration pursuant to § 28 (1) first sentence no. 1, 2 and § 28b BDSG a. F.; Art. 6 (1) b and f GDPR. The credit agencies act based on § 28b BDSG a. F., Art. 6 (1) f GDPR in conjunction with § 31 BDSG n. F.
4. Contact forms
When the contact form is used, the information listed there is transmitted to us and stored because of our legitimate interests in speed as well as optimization of our online offering and customer service. We use the data exclusively for replying to your inquiry and, if the inquiry should relate to a contractual relationship, or a contractual relationship arise therefrom, for initiating and handling the contractual relationship (§ 28 (1) first sentence no. 1, 2 BDSG a. F.; Art. 6 (1) a, b, f GDPR). If you are already our customer or will be in the future, we may collect, save, modify and transmit the data for the establishment, execution or termination of the contractual relationship without the need for your consent and for as long as the law permits us to do so.
In other cases—including while the contractual relationship has not yet come into being—we store your data no longer than two years, or longer if the law requires this of us. You have a right to object, with future effect, regarding data transmitted to us through the contact form. You exercise your right of revocation through a communication to us.
5. E-mail newsletter and other direct advertising
If you have registered for our newsletter with your e-mail address, we also use your e-mail address beyond account management for our own advertising purposes, as defined in further detail during the newsletter registration, until you cancel the newsletter subscription (objection option; § 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR). Should no other advertising purposes be defined, our newsletter will only contain our company information about product highlights, new products, product updates and services as well as special offers and contests from WAGO, up-to-date WAGO corporate information and event dates. By subscribing to our newsletter, you agree to its receipt and the described processes.
We use the software solution “Evalanche” of the German supplier SC Networks as a mailing service provider in e-mail marketing. The newsletters contain a so-called “web-beacon,” a pixel-sized file that is called up from the server of SC Networks/Evalanche when the newsletter is opened. Technical information—such as information on the browser and your system, the end device used and the mail client as well as your IP address and time of the retrieval—are initially collected as part of such call-up. This information is used for the technical improvement of the services with the aid of the technical data or the target groups and their reading behaviors based on their call-up locations (which are ascertainable with the help of the IP address) or the access times.
The statistical inquiries also include the observation whether the newsletters are opened, when they are opened, which links are clicked and whether the delivery of the e-mails was successful. In addition, the reading duration is recorded, this only occurring on a target group basis. Although, for technical reasons, this information can be matched to the individual newsletter recipients, it is neither our endeavor nor that of SC Networks/Evalanche to monitor individual users. Instead the analyses help us discern the reading habits of our users and to customize our content to them or send varying content commensurate with the interests of our users.
We use the so-called double opt-in process to document the newsletter consent and prevent misuse of your data. Through this process we ensure that the recipient would actually like to receive our newsletter. After the registration you receive an e-mail in which you are asked for confirmation of your newsletter registration. We will not send our newsletter to you until after the reconfirmation.
The registrations for the newsletter are logged in order to be able to substantiate the registration process in accordance with the legal requirements. This includes the storage of both the time of registration and confirmation as well as the IP address. Changes in your stored data are similarly logged.
You can revoke your consent to the receipt of our newsletter at any time. You can unsubscribe at the link in the newsletter or by sending a written notice to WAGO Kontakttechnik GmbH & Co. KG, Digital Department: Newsletter, Hansastraße 27, 32423 Minden, Germany. In case of a written notice, the cancellation is implemented with us within three weeks of receipt.
The consents to the sending of e-mail addresses occur based on Art. 6 (1) (a), Art. 7 GDPR and § 7 (2) no. 3 or (3) of the German Fair Trade Practices Act (UWG). The use of the mailing service provider …, performance of statistical inquiries and analyses, and logging of the registration procedure take place based on our legitimate interests under Art. 6 (1) (f) GDPR. Our interest is directed towards the deployment of a user-friendly and secure newsletter system that is in keeping with our business interests, serves the direct advertising, among other things, and meets user expectations.
If we use your personal data for direct advertising, you may object to this at any time pursuant to Art. 21 GDPR by notifying us.
6. Application service
We offer you an application service in the form of a log-in area. You can register there and call up the application assistant, which will lead you through our application service. There you will have to give at least the following information about yourself: first name, last name, e-mail address and user name. Other than that, you can supply all data about yourself that you feel is useful for the application.
When you submit an application or when we initiate a potential employment relationship, if applicable, we use your personal data to check the suitability of the application as well as to make personal contact with you (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR). Should the advertised position be outside the European Union, we will forward your personal data, as needed, to the corresponding country outside the EU (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 49 (1) b GDPR, if no adequacy decision exists for the country pursuant to Art. 45 (3) GDPR or appropriate safeguards are in place pursuant to Art. 46 GDPR).
In the event that your application cannot be considered at the moment, you have the option to manage your application data in the log-in area. We store and use your log-in data, as well as the data you have given, in order to provide you access, and management and application options (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR). In addition, when you submit new applications, we use the data from your earlier application for comparison (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR). We initiate the deletion process six months after your last log-in. This begins with a notice to you about the imminent deletion, for which we use your e-mail address (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR). You can revoke your consent to the storage and processing of your application data at any time with future effect and, in addition, manage each individual application in the log-in area.
If you do not wish to consent to our online application service, you are welcome to send us an application by e-mail or on paper with the same prospects. We will review this application only once (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR).
If we enter into an employment relationship with you, we will migrate your data from the application to the personnel file and store it for the duration of the employment relationship plus any additional statutory retention periods (§ 32 BDSG a. F.; Art. 6 (1) a, b GDPR, § 26 BDSG (1) n. F.). Before execution of the employment contract, we will again inform you specifically of our use of data in the employment relationship.
VII. smartDESIGNER project planning
We offer you free online project-planning software for the configuration of our products. You can register there to store your own projects and view finished projects again at a later time. There you will have to give at least the following information about yourself: last name, first name, e-mail, company name, address (street address, postal code, city), country, password.
The recorded data is used for self-initiated price inquiries and orders arising from the projects from the configurator and displayed with the created project documentation (§ 28 (1) first sentence nos. 1, 2 BDSG a. F.; Art. 6 (1) b, f GDPR).