Service FAQs

On the following pages you will find information on the most common service questions. If the question you are looking for is not listed – then contact us by phone or leave us a message.

Most customers want to know...

I forgot my username – what should I do?

Your username is always your personalized email address. If you still have trouble logging on, please contact our Sales department.
Contact Form
Contact Form

How do I change my information?

If your information changes, please inform us promptly via email. If you have access to our Web shop, you can conveniently send us any modified information on line under “My Profile/My Account.”

Contact Form Contact Form

Is my personal data safe?

We protect your personal data against unauthorized access, loss, use and disclosure. Therefore, we take the nature, scope, circumstances and purposes of the processing, as well as the various probabilities of occurrence and severities of the risks to your rights and freedoms, into account and take appropriate technical and organizational steps to ensure that the processing complies with applicable data protection law. For this reason, we also place our partners who process personal data on our behalf under an obligation to comply with the legal requirements.

Why can’t I make purchases in the WAGO Web shop directly after registration?

Since we use a two-stage registration process at WAGO, in the first registration step you cannot yet take advantage of all the functions of the Web shop. Only after you have added your complete contact and company information and we have reviewed it will you be authorized to use the additional services of the WAGO Web shop. The online ordering function will be activated in the registration process soon after your contact and company information has been reviewed.

Online Ordering Online Ordering

How do I delete my WAGO customer account?

If you want to delete your existing WAGO customer account, please inform us via email. If you have access to our Web shop, you can request deletion of your online customer profile conveniently on line.

Contact Form Contact Form

I am a new customer – how can I create my WAGO customer account?

The easiest way to get a WAGO customer account is through our website. Use the green “Register now!” button and follow the steps shown. If you meet the criteria for a WAGO customer account (business customer, not a private individual), a WAGO customer account will be created for you.

Registration Registration

What can I do if I forget my password?

If you forget the password for your user account, just click “Forgot your password?” on the login screen. When you enter your email address, your password is reset, and you receive a new password from us via email.

Request Password Request Password

What happens with my personal data at WAGO?

The protection of your personal data is very important to us. Therefore, WAGO always processes your data in accordance with the applicable data protection laws. You can find information about data protection at WAGO here:

Privacy Policy Statement Privacy Policy Statement

If I already have a customer account with WAGO, can I log into the Web shop without registering?

No – even if you already have a customer account with WAGO, you still need to register in order to use the Web shop.

Registration Registration
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