Service FAQs

On the following pages you will find information on the most frequent service questions. If the question you are looking for is not listed - please contact us by phone or leave us a message.

Most customers ask...

What happens if UPS does not deliver to us every day and thus does not pick up the items?

We will send you an email with all the relevant information. This email also includes contact information for UPS. If necessary, please arrange an individual pick-up appointment with UPS.

When do I get my statement?

You will receive a statement in the form of a quality report (8D report/service respondent) after our internal investigations conclude. This requires the customer to have marked this option on the complaint form.

If defects are reported, what address should the defective parts be returned to?

Please use our “Returns and Complaint” service to quickly replace defective goods. The address will be provided along with our return slip.

Returns and Complaints Returns and Complaints

Is an RMA number (quality report number) required?

Our Complaint Management department creates an RMA number (quality report number) for each return or complaint and provides it to you.

Is an error description required?

For our I/O components, it is helpful to have an error description that is as detailed as possible. This may reduce the internal processing time.

What requirements must be met if I want to return items?

The following criteria must be met:

- Items must include the original packaging.
- The packaging unit must not be opened.
- Minimum return value: €100 net

Please note the information on our website.

Returns and Complaints Returns and Complaints

International Sales

Mon-Thu 8 am - 5 pm CET
Fri 8 am - 4 pm CET