WAGO
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Register now!On the following pages you will find information on the most frequent service questions. If the question you are looking for is not listed - please contact us by phone or leave us a message.
What happens if UPS does not deliver to us every day and thus does not pick up the items?
We will send you an email with all the relevant information. This email also includes contact information for UPS. If necessary, please arrange an individual pick-up appointment with UPS.
You will receive a statement in the form of a quality report (8D report/service respondent) after our internal investigations conclude. This requires the customer to have marked this option on the complaint form.
Please use our “Returns and Complaint” service to quickly replace defective goods. The address will be provided along with our return slip.
For defective items within Germany, we offer a pick-up service; for returns, please send us the goods after reporting them successfully. Please use our “Returns and Complaint” service to quickly replace defective goods. The address will be provided along with our return slip.
If the item you sent back is eligible for restocking according to our return conditions, you will receive a credit within 15 business days.
Our Complaint Management department creates an RMA number (quality report number) for each return or complaint and provides it to you.
Please contact the Complaint Management staff, indicating your RMA number (quality report number).
The following criteria must be met:
- Items must include the original packaging.
- The packaging unit must not be opened.
- Minimum return value: €100 net
Please note the information on our website.
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