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Interview
Sales
Uwe Neumann

Uwe Neumann has worked at WAGO for 29 years; he tells us about his duties as Head of Internal Sales for Germany and why he remains so satisfied with his employer.

You’re the head of Internal Sales for Germany; what duties does that entail?

First of all, it involves calibrating our organization, processes and systems to the changing requirements of our customers/the market, modifying them when necessarily and developing them further to meet the demands of the future.

My duties also include working with my colleagues to look for potential optimizations of internal processes and procedures in the Internal Sales department and integrated interface departments in order to reduce processing times and simplify workflows.

I’m also responsible for the introduction and use of new systems/tools. In this processes, the relevant key users support employees, who can direct their questions to them.

In addition to the many different duties and issues associated with day-to-day activities in Internal Sales, I’m also responsible for coordinating specific sales topics with the Head of Sales for Germany and the Sales division managers in order to align our communication and procedures towards with these topics.

Our goal is to respond very quickly to questions and requests from our customers and potential customers, because we want to be reliable, competent contacts for them.

WAGO has made a focus on customers a central priority. What does that mean for you on a day-to-day basis in Internal Sales, and what kind of interfaces do you interact with within the company?

Our goal is to respond very quickly to questions and requests from our customers and potential customers. We want to be reliable, competent contacts for our customers and support them in their specific challenges. That requires an openness to continuous further development.

In my everyday activities, I’m in contact with a large number of interfaces within the company – my colleagues from Order Management, Product Management, the business units, Financial Accounting, the Solution & Support Center, International Project Service and the Sales organization to name just a few.

What has kept you at WAGO for almost 30 years?

I’ve worked at WAGO in Sales for Germany since November 1, 1991. In 1998, I became the head of the Sales division; in March 2020, I took over as head of Internal Sales Service for Germany. What’s kept me at WAGO has been the interesting variety of work in the Germany Sales department, with new challenges all the time; the quality of my collaboration with my colleagues; and WAGO’s positive commercial development over many years.

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