Service FAQs

If the item you sent back is eligible for restocking according to our return conditions, you will receive a credit within 15 business days.

Our Complaint Management department creates an RMA number (quality report number) for each return or complaint and provides it to you.

Please contact the Complaint Management staff, indicating your RMA number (quality report number).

For our I/O components, it is helpful to have an error description that is as detailed as possible. This may reduce the internal processing time.

The processing fees depend on the net value of the item(s).

The following criteria must be met:

• Items must include the original packaging.
• The packaging unit must not be opened.
• Minimum return value: €200 net

Please note the information on our website.

We ask that you explicitly note on the complaint that you would like to have a replacement delivered. The replacement will be delivered as quickly as possible.

No processing fees are charged for items on loan; the customer only has to organize and pay for return transport.

The power plant controller forms the interface between the plant and the power supplier, the grid operator the direct marketer, in order to allow the control power to be sold on the exchange, for example. In the process, it regulates the setpoint values for active and/or reactive power at the grid connection point (GCP). It compares these setpoints to the measured actual values at the GCP and communicates the calculated control variable to the generating systems. With the help of the power plant controller, the grid operator can control the plant feed-in via specified characteristics on the generator side. A good way to picture it is as the grid operator’s “accelerator and brake pedals” for power plants, since generation and consumption must be in harmony at all times.

Many grid operators also require an interface of the so-called intelligent customer station with the energy supplier. This allows actual values and errors to be monitored at all times on the customer station. The grid operator has switching power within its area of authority, so it can reestablish the power supply within seconds. The grid information this makes available helps grid managers achieve better utilization.

The percentage of renewable energy in the power grid is increasing, and we want this increase to continue – but without endangering the stability of the grid. For this reason, the technical connection rules (TCRs) for decentralized power plants have been made tightened. A central element of this is a power plant controller, which must have a corresponding component certificate, or else it cannot be put into operation and connected to the grid. However, only companies certified per ISO 9001 can get this component certificate.