Returns and Complaints

Please use our “Returns and Complaint” service to quickly replace defective goods. The address will be provided along with our return slip.

The following criteria must be met:

• Items must include the original packaging.
• The packaging unit must not be opened.
• Minimum return value: €200 net

Please note the information on our website.

Please contact the Complaint Management staff, indicating your RMA number (quality report number).

For defective items within Germany, we offer pick-up service; for returns, please send us the items after making the report. Please use our “Returns and Complaints” service for rapid replacement of defective goods. The address will be provided along with our return slip.

You will receive a statement in the form of a quality report (8D report/service respondent) after our internal investigations conclude. This requires the customer to have marked this option on the complaint form.

We ask that you explicitly note on the complaint that you would like to have a replacement delivered. The replacement will be delivered as quickly as possible.

For our I/O components, it is helpful to have an error description that is as detailed as possible. This may reduce the internal processing time.

We will send you an email with all the relevant information. This email also includes contact information for UPS. If necessary, please arrange an individual pick-up appointment with UPS.

Our Complaint Management department creates an RMA number (quality report number) for each return or complaint and provides it to you.

If the item you sent back is eligible for restocking according to our return conditions, you will receive a credit within 15 business days.

The processing fees depend on the net value of the item(s).

No processing fees are charged for items on loan; the customer only has to organize and pay for return transport.