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Service FAQs

Sur les pages suivantes, vous trouverez des informations sur les questions les plus fréquemment posées. Si vous ne trouvez pas la question que vous recherchez, appelez-nous ou laissez-nous un message.

Vous pouvez nous envoyer votre commande initiale par e-mail. Nous créerons ensuite un compte client pour vous chez WAGO et enregistrerons toutes les informations ainsi que les conditions de paiement et de livraison qui ont été indiquées à l'avance. Nous avons besoin de votre numéro d'identification fiscale actuellement valide auprès du bureau des impôts lorsque vous passez votre première commande.

Dans le panier de la boutique en ligne, vous avez la possibilité de sélectionner un projet préalablement créé et réalisé. Le traitement ultérieur de votre commande en ligne s'effectue en référence au projet sélectionné et aux conditions correspondantes.

Oui - pour passer des commandes via la boutique en ligne, vous devez être enregistré et avoir un compte client chez WAGO.

Tutoriel vidéo

Dans notre tutoriel vidéo, vous apprendrez étape par étape comment vous inscrire à la boutique en ligne.

Non, vous pouvez commander directement en ligne sur notre site après inscription préalable.

Dans ce cas, le produit est un article sans remise ou aucune condition n'a été fixée pour celui-ci. Veuillez utiliser la fonction de demande pour recevoir une offre individuelle pour ces produits.

Le plus simple est de commander directement en ligne 24h/24 et 7j/7 chez WAGO. Si vous êtes intéressé par une connexion EDI, vous pouvez vous informer ici. Un traitement conventionnel des commandes est bien entendu également possible. Veuillez noter que le supplément pour petites quantités est moins élevé dans le cas d'une boutique en ligne ou d'un traitement EDI.

Tutoriel vidéo

Notre tutoriel vidéo vous montre étape par étape comment commander.

Vous pouvez comparer jusqu'à trois produits entre eux. Pour ce faire, cliquez sur le bouton "Comparer" pour les produits souhaités. Le produit sera alors ajouté à la liste de comparaison. Pour ouvrir la liste comparative, cliquez sur le bouton en haut à droite (à côté du panier). Dans la liste comparative, les caractéristiques des produits sont comparées entre elles et les différences sont clairement mises en évidence.

Si vous recherchez un produit qui ne fait pas partie de la gamme standard de WAGO, vous pouvez l'ajouter à votre panier à l'aide de la fonction "Ajouter directement des produits" en saisissant le numéro d'article exact. Veuillez noter que la fonction "Ajouter des produits directement" n'est disponible que pour les utilisateurs enregistrés. Cependant, les produits peuvent ne plus être disponibles. Dans ce cas, veuillez contacter le service commercial.

Tutoriel vidéo

Dans notre tutoriel vidéo, vous apprendrez étape par étape comment ajouter des produits et des produits spéciaux directement au panier.

Veuillez contacter le service client pour cela.

Service en ligne pour nos clients

ous présentons ici les caractéristiques et les services de notre site web, qui facilitent le processus d'achat et d'information.